Shipping
General Delivery Time: 3-5 working days.
Shipping Cost:
EU: Free
Rest of World: 25 € /30$
Once the order is ready and shipped from the warehouse you will receive an email containing your Tracking Number and Invoice. All orders are processed automatically and we are unable to expedite or delay shipping times.
Customs and Import charges.
Any Customs or import duties are charged once the parcel reaches its destination country. Such charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges and cannot anticipate de final cost as customs policies and import duties vary widely from country to country.
Payments
We accept payments via:
Credit Card: Visa, MasterCard, American Express and debit cards. The transaction will be charged to your card at the time you confirm your purchase.
PayPal
IPay (Apple pay)
Klarna
Return Policy
- You can request a return for any product within 14 days from the delivery date.
- IMPORTANT INSTRUCTIONS: Please contact us at shop@thesant.com if you wish to make a return. So as to ensure your item is returned to our headquarters without any issues or delays, we will organize the shipment of your item from your initial designated address. Once the shipment is booked, we will email you a shipping label + a return invoice if necessary, which must be placed inside the plastic envelope and affixed to the top of the box. All costs associated with returns are assumed by the purchaser.
- Please note that the cost of the return will be deducted from your refund. Returns within the EU will be charged a flat fee of 15 €/ 20$, returns form the rest of the world 50 €/ 55$. Due to merchandising restrictions, all returns must be shipped from the same address they were delivered to.
- Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. When your item has been checked by our quality control team and accepted, your refund will be issued to the original payment method used and you will receive a confirmation e-mail.
