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SHIPPING
  • ORDERS WILL BE PROCESSED ONLY DURING REGULAR BUSINESS DAYS/HOURS AND SHIPPED 24- 48 AFTER PROCESS.

    ONCE YOUR PARCEL HAS ARRIVED IN YOUR COUNTRY, IT WILL BE PASSED ON TO AN INTERNAL POSTAL SERVICE, ACCORDING TO STANDARD DELIVERY PROCEDURES. A SIGNATURE IS REQUIRED UPON DELIVERY. IF THE CARRIER IS UNABLE TO REACH YOU, A DOOR TAG NUMBER WILL BE ISSUED. CHECK WITH YOUR LOCAL POSTAL SERVICE LOCATION TO ENSURE YOU CAN GET YOUR PACKAGE.

    SHIPPING COST:

    CUSTOMS AND IMPORT CHARGES

    ANY CUSTOMS OR IMPORT DUTIES ARE CHARGED ONCE THE PARCEL REACHES ITS DESTINATION COUNTRY THESE CHARGES MUST BE PAID BY THE RECIPIENT OF THE PARCEL UNFORTUNATELY, WE HAVE NO CONTROL OVER THESE CHARGES, AND CANNOT TELL YOU WHAT THE COST WOULD BE, AS CUSTOMS POLICIES AND IMPORT DUTIES VARY WIDELY FROM COUNTRY TO COUNTRY.

  • STANDARD
    Spain 48-72h FREE
    UE (Continental + UK) 48-72h 10,00€
    Europe 48-72h 15,00€
    EXPRESS
    Europe 24-48h 15,00€
    Worldwide 3-5 business days 25,00€

    * Canary Islands + Ceuta & Melilla (Worldwide)

  • IT MIGHT BE A GOOD IDEA TO CONTACT YOUR LOCAL CUSTOMS OFFICE FOR CURRENT CHARGES BEFORE YOU ORDER, SO YOU ARE NOT SURPRISED BY CHARGES YOU WERE NOT EXPECTING.

RETURNS POLICY
  • IF YOU ARE NOT COMPLETELY SATISFIED WITH YOUR PURCHASE, PLEASE RETURN THE ITEM WITHIN 14 DAYS FROM THE DELIVERY DATE FOR AN EXCHANGE OR REFUND.

    PLEASE, EMAIL US AND INFORM ON THE RETURN CAUSE AT SHOP@THESANT.COM INCLUDING YOUR ORDER NUMBER AND THE NATURE OF THE RETURN, STATING IF YOU REQUIRE AN EXCHANGE OR REFUND .

    YOU WILL RECEIVE A RESPONSE WITHIN 24-48 H GIVING YOU FURTHER DETAILS.

    IF YOU ARE RETURNING AN ITEM TO US, THE COST OF THE RETURN AND CONDITION OF THE ITEM / ITEMS IS YOUR RESPONSIBILITY.

    THE ITEM(S) ARE YOUR RESPONSIBILITY UNTIL IT ARRIVES AT OUR WAREHOUSE. THEREFORE, PLEASE ENSURE YOU SEND THE PARCEL USING ANY SECURE AND TRACEABLE METHOD I.E. RECORDED/SPECIAL DELIVERY, AND RETAIN YOUR PROOF OF POSTAGE RECEIPT. PLEASE BE SURE YOUR PACKAGE IS INSURED AND PREPAID.

    PRODUCTS MUST BE SENT BACK WITH THE ORIGINAL CORRECT PRODUCT PACKAGING BAG, OTHERWISE THEY WILL NOT BE ACCEPTED.

    ALL RETURNS (INCLUDING THE PRODUCT PACKAGING) MUST ARRIVE BACK TO US IN A RESALEABLE CONDITION (UNLESS FAULTY). O PRODUCT BAGS MUST NOT BE USED AS POSTAL WRAPPING.

    WE WILL SEND AN E-MAIL TO YOU ONCE THE RETURN HAS BEEN PROCESSED.

    YOUR REFUND WILL BE CREDITED BACK TO THE SAME CARD OR PAYPAL ACCOUNT USED TO MAKE THE ORIGINAL PURCHASE. PLEASE ALLOW UP TO 28 DAYS FOR YOUR REFUND TO BE PROCESSED.ORIGINAL DELIVERY CHARGES ARE NON-REFUNDABYLE.

    PLEASE NOTE THAT REFUNDS FOR GOODS BOUGHT AS GIFTS CAN ONLY BE GIVEN TO THE DEBIT OR CREDIT CARDHOLDER (THE ORIGINAL PAYER).

    IF YOU HAVE ANY PROBLEMS PLEASE KEEP YOUR INVOICE DISPLAYING YOUR ORDER DETAILS FOR YOUR REFERENCE AND QUOTE YOUR ORDER REFERENCE ON ALL CORRESPONDENCE.

    FAILURE TO ADHERE TO THESE CONDITIONS WILL RESULT IN THE PRODUCT BEING RETURNED TO YOU WITHOUT REFUND.

    IN THE UNLIKELY EVENT OF A FRAUDULENT TRANSACTION, A REFUND WILL BE MADE ONCE AN INVESTIGATION HAS BEEN CARRIED OUT.

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